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Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: empirical evidence…

2015

The role of performance management (PM) systems has become crucial for steering small-medium enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with system dynamics (SD) modelling. This paper shows how to design and use a dynamic performance management (DPM) approach to assess and support SMEs competitiveness according to a sustainable development perspective. The emerging framework is applied to a real case of an Italian small business to analyse the empirical effectiveness of the approach hereby suggested.

Process managementPerformance managementCompetitiveneStrategy and ManagementCase studyStrategySystem dynamicStrategic learningModellingStrategic learning processeSettore SECS-P/07 - Economia AziendaleViral media companySustainable developmentPerformance measurementPerformance measurementOperations managementBusiness and International ManagementSDSustainable developmentSmall-medium enterprisebusiness.industryPerformance Management Performance Measurement SMEs Competitiveness Strategy Strategic Learning Processes System Dynamics Modelling Sustainable Development Case Study Viral Media Company ItalySMEPerspective (graphical)Small businessSystem dynamicsPerformance managementItalySustainabilityBusinessInternational Journal of Business Performance Management
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